Returns & 30-Day First-Time Buyer Guarantee

If this is your first purchase of The Bohemian King’s Beard Dye and, after applying the product in accordance with our instructions, you are dissatisfied with the result, you may request a refund under our voluntary 30-Day First-Time Buyer Guarantee within 30 calendar days of receiving your order.

This guarantee is intended to give first-time customers confidence to try the product and assess the result. It is separate from our standard Change-of-Mind Returns Policy.

Our 30-Day First-Time Buyer Guarantee is an additional commercial guarantee offered by The Bohemian King’s. It does not affect your statutory consumer rights.

🛡️ 30-Day First-Time Buyer Guarantee

If this is your first purchase of The Bohemian King’s Beard Dye and you are not satisfied with the result, you may request a return within 30 days of receiving your order, even where the qualifying product has been opened or partially used.

The guarantee is limited to one first-time buyer guarantee claim per customer.

Eligibility and Conditions

To make a claim under the 30-Day First-Time Buyer Guarantee:

• The Beard Dye must have been applied and used for its intended purpose, broadly in accordance with the application instructions supplied with the product.
• You must contact us within 30 calendar days of receiving your order.
• You must complete our short Product Refund Feedback Form before your guarantee claim can be reviewed. This helps us understand the application, amount used and result obtained.
• One qualifying Beard Dye product may have been opened and used as part of the first application.
• The guarantee is limited to one approved First-Time Buyer Guarantee claim per customer.

The First-Time Buyer Guarantee does not apply where you have simply changed your mind and have not used the product. Change-of-mind returns are dealt with separately under our standard Returns Policy.

Opening or unsealing a product does not by itself make the product eligible for the First-Time Buyer Guarantee.

Your statutory consumer rights are not affected by this guarantee.

Stubble and Very Short Beards

Our plant-based beard colour requires a reasonable amount of beard hair for the pigments to bond effectively.

For this reason, our First-Time Buyer Guarantee does not cover performance on stubble or beards shorter than approximately 1 cm.

This does not affect your statutory rights where a product is faulty, damaged, incorrectly supplied or not as described.

Multipacks

The First-Time Buyer Guarantee is intended to allow a new customer to properly try the product — not to use multiple products and subsequently return the entire supply.

For multipack purchases:

• We recommend opening and trying one unit first.

• One opened or partially used unit may qualify under the First-Time Buyer Guarantee.

• Any additional units being returned must remain unopened and sealed.

• Additional opened or used units will not normally qualify for refund under the First-Time Buyer Guarantee.

• The customer is responsible for the cost of returning the multipack to us.

• Any refund will be based on the actual amount paid for the qualifying returned products after any multipack, promotional or bundle discount.

Original delivery charges are not included in refunds made solely under our voluntary First-Time Buyer Guarantee.

Your statutory cancellation rights, where applicable, remain separate and are explained below.

Standard Returns

For returning customers and returns which do not fall under our First-Time Buyer Guarantee:

• Products should be unopened, unused and in their original sealed packaging.

• Please contact us before returning an item so that we can provide the correct return instructions.

• Proof of purchase or your order number will be required.

• Customers are responsible for return postage for change-of-mind returns unless we agree otherwise or applicable consumer law requires us to cover the cost.

For products sealed for health or hygiene reasons, statutory cancellation rights may cease once the seal has been broken where permitted by applicable law.

This does not affect your rights where goods are faulty, damaged, incorrectly supplied or not as described.

📦 Christmas, Peak Periods & Delivery Times

Delivery estimates shown on our website are estimates rather than guaranteed delivery dates, unless we have expressly agreed a specific delivery date with you.

Postal networks can experience additional pressure during periods such as:

• Black Friday and Cyber Week

• Christmas and New Year

• Public holidays

• Severe weather

• Customs or border delays

• Industrial action

• Exceptional increases in parcel volumes

During these periods, some orders may take longer than the normal estimated transit time and tracking updates may also take longer to appear.

We strongly recommend ordering early where an order is required before Christmas, a birthday or another important date.

Peak-period delays do not affect your statutory rights where an order is not delivered within the period required by applicable consumer law.

🔎 Delayed, Missing or Disputed Deliveries

If your order appears delayed, tracking has stopped updating, or tracking shows delivered but you have not received the parcel, please contact us as soon as possible.

We may need to open an investigation with An Post, the destination postal service or another delivery partner before determining whether an order has been delayed, misdelivered or lost.

To help us investigate, we may ask you to:

• Confirm the complete delivery address used for the order.

• Check with other members of your household.

• Check any designated safe place or reception area.

• Check with neighbours where appropriate.

• Contact or visit your local postal collection or sorting office where tracking indicates that collection may be required.

• Provide any other information reasonably required by the postal operator.

We aim to resolve delivery enquiries, or provide a meaningful update, within three working days wherever possible.

Some postal investigations can take longer, particularly for international deliveries and during Christmas or other peak postal periods. Where this happens, we will continue to follow the investigation and update you when further information becomes available.

A postal investigation does not remove or reduce your statutory consumer rights.

📬 Failed Delivery, Non-Collection & Returned Parcels

Our orders are normally sent using postal services that provide tracking or delivery confirmation.

If delivery cannot be completed, the parcel may be held temporarily at a local sorting office, delivery office or collection point.

Customers should monitor their tracking and respond promptly where the postal service requests collection, address clarification, customs information or another action.

A parcel may eventually be returned to us where, for example:

• It is not collected within the postal operator's collection period.

• Delivery is refused.

• The customer does not respond to postal or customs notifications.

• The delivery address supplied with the order is incorrect or incomplete.

International returned parcels can take several weeks to reach us.

If a parcel is returned and you would like it sent again, an additional shipping charge may apply where the return resulted from non-collection, refusal or incorrect/incomplete delivery information supplied with the order.

Where a refund is requested instead, the treatment of the original delivery charge will depend upon the circumstances of the return and any statutory consumer rights which apply.

📦 How to Start a Return

Contact us at support@thebohemiankings.com and include your order number.

We will review your request and provide the appropriate return instructions.

Please contact us before posting the product back. Returns sent without following the return process may be delayed and may not qualify under our voluntary 30-Day First-Time Buyer Guarantee.

Unless the return is due to an error on our part, or consumer law requires otherwise, the customer is responsible for return postage.

You do not need to purchase premium, express or enhanced return shipping unless you choose to do so.

Where the product received was incorrect, damaged or defective, please contact us before returning it. We may request photographs or other reasonable information so that we can investigate and arrange the appropriate solution.

💳 Refunds

Once a qualifying return has been received and inspected, we will confirm the outcome by email.

Approved refunds will be made to the original payment method.

For refunds made under our voluntary First-Time Buyer Guarantee:

• The refund covers the qualifying product value paid by the customer.

• Original delivery charges are normally non-refundable.

• Return postage is the customer's responsibility unless we have agreed otherwise.

Different rules may apply where you are exercising statutory cancellation rights or returning faulty, damaged, incorrect or misdescribed goods.

Once we issue a refund, your bank, card provider or payment service may require additional time before the funds appear in your account.

🇬🇧 🇪🇺 UK & European Union Statutory Cancellation Rights

Nothing in this policy limits your statutory consumer rights.

For qualifying online purchases in the UK and European Union, consumers generally have the right to notify us that they wish to cancel their purchase within 14 days of receiving the goods, without giving a reason.

Following notification of cancellation, the goods must normally be returned within the applicable statutory return period.

For change-of-mind cancellations:

• The customer is responsible for the direct cost of returning the goods where they have been informed of this requirement.

• Where required by law, we will refund the cost of the standard outbound delivery option.

• Any additional amount paid for premium, express or enhanced delivery above our standard delivery option does not have to be refunded where permitted by law.

• Products should remain unopened and sealed where the nature of the product means that cancellation rights can be lost after opening for health or hygiene reasons.

Statutory cancellation rights are separate from our 30-Day First-Time Buyer Guarantee, which provides additional rights to qualifying first-time customers, including the ability to return one qualifying opened or partially used beard dye.

Statutory rights relating to faulty, damaged, incorrect or misdescribed goods are unaffected by this policy.