Cancellation policy

Purchase Options & Cancellation Policy

This policy explains how order cancellations work before dispatch. Your statutory consumer rights and our Returns & 30-Day First-Time Buyer Guarantee remain unaffected.

One-Time Purchases

If you need to cancel an order, please contact us at support@thebohemiankings.com as soon as possible.

We will make every reasonable effort to cancel an order before it enters our fulfilment process.

  • If the order has not yet been dispatched, we can normally cancel it and issue a full refund.

  • If the order has already been processed or prepared for dispatch, we will try to stop the shipment but cannot guarantee that this will be possible.

  • Once an order has been dispatched, we can no longer stop the shipment. However, you may still have statutory cancellation and return rights after receiving the goods.

Please see our Returns & 30-Day First-Time Buyer Guarantee Policy for information about returning eligible products.

Pre-Orders

Pre-orders may be cancelled before they are dispatched.

If a pre-order has already been dispatched, it cannot be stopped in transit and the normal return and statutory cancellation procedures will apply.

If we are unable to fulfil a pre-order, any amount paid for the unfulfilled order will be refunded.

Subscriptions — If Offered

Where a subscription purchase option is available, customers can cancel or amend their subscription through their customer account or by contacting us at support@thebohemiankings.com.

Subscription changes should be made at least 48 hours before the next scheduled billing date.

If an upcoming subscription order has already been charged or entered fulfilment, please contact us immediately. We will try to stop the order before dispatch but cannot guarantee cancellation once fulfilment has started.

Cancellation of a subscription prevents future subscription renewals. It does not automatically cancel an order that has already been dispatched.

Any statutory cancellation or return rights applicable to a dispatched subscription order remain unaffected.

Refunds for Orders Cancelled Before Dispatch

Where we successfully cancel an order before dispatch, we will refund the amount paid for the cancelled order, including any delivery charge paid for that order.

We do not charge a cancellation or administration fee for successfully cancelled orders.

Refunds will be made to the original payment method. We aim to process approved cancellation refunds promptly and normally within 10 business days, although your bank, card provider or payment service may take additional time to display the funds.

Orders Already Dispatched

Once an order has left our fulfilment facility, we cannot recall or cancel the shipment while it is in transit.

This does not mean that you lose your consumer cancellation rights.

For qualifying UK and European Union online purchases, statutory cooling-off rights may allow you to notify us that you wish to cancel the purchase within 14 days of receiving the goods, subject to the applicable rules and exemptions.

Return postage may be the customer's responsibility where permitted by law and where we have informed you of this before purchase.

Where statutory cancellation rights apply, refunds — including any standard outbound delivery charge that must be refunded by law — will be handled in accordance with the applicable consumer legislation.

Additional amounts paid for premium or enhanced delivery above our standard delivery service may not be refundable where permitted by law.

Please see our Returns & 30-Day First-Time Buyer Guarantee Policy for full return instructions.

Faulty, Damaged or Incorrect Products

The cancellation rules above do not limit your rights where goods are faulty, damaged, incorrectly supplied or not as described.

If there is a problem with your order, please contact support@thebohemiankings.com before returning the product so that we can investigate and provide the appropriate solution.

Nothing in this policy affects your statutory consumer rights.